Journal of New Approaches in Management and Marketing

Designing a Model for Enhancing Knowledge Management Based on Intellectual and Professional Capital in the Banking Industry

Articles in Press

Document Type : Original Article (Qualitative)

Authors

Morteza Baharvand 1
Masoumeh Jafari 2
Alireza Rousta 3

1 Department of Public Administration, Kish International Branch, Islamic Azad University, Kish, Iran.

2 Department of Management, ET.C., Islamic Azad University, Tehran, Iran

3 Department of Business Management, ShQ.C.,Islamic Azad University, Shahr-e Qods, Iran

https://doi.org/10.22034/jnamm.2026.573762.1248
Abstract
The findings of the study indicate that knowledge management in organizations consists of an interconnected continuum of dimensions. Intelligent knowledge infrastructures—comprising flexible infrastructures, intelligent accessibility, system simplicity, and automated organizational knowledge storage—form the foundation upon which effective knowledge processes develop. Building on this base, knowledge empowerment emerges through individual knowledge sharing, voluntary participation, and collective knowledge exchange, enabling employees to actively contribute to organizational learning.This empowerment leads to internal value creation, where employees’ knowledge is practically applied, and organizational decision-making benefits from the analysis and insights derived from their expertise. Simultaneously, external value creation occurs through the acquisition of knowledge and learning from customers’ experiences, allowing the organization to expand and refine its knowledge base beyond internal boundaries.Supporting this entire continuum is a comprehensive knowledge support system that includes managerial backing, strategic guidance, and the establishment of trust and psychological safety. Finally, a strong knowledge culture—shaped through learning during work, valuing knowledge acquisition, sustaining knowledge management practices, and internalizing knowledge-oriented behaviors—creates an environment in which knowledge flows continuously and contributes to the organization’s long-term development.

Keywords

Knowledge Management
Knowledge Empowerment
Intellectual Capital
Knowledge Sharing
Knowledge Culture
Value Creation
Customer Experiences

Subjects

Journal of New Approaches in Management and Marketing

Articles in Press, Accepted Manuscript
Available Online from 11 March 2026

  • Receive Date 04 January 2026
  • Revise Date 18 February 2026
  • Accept Date 24 February 2026

Home

Publication Ethics

Article Processing Charges

Peer Review Process

Submit Manuscript

Reviewers

Contact Us

Journal Metrics