New Approaches in Management and Marketing

An Empirical Examination of the Emotional Capital Model in Bank Saderat (Kerman Province): A Structural Equation Modeling Approach

Document Type : Original Article (Quantified)

Authors

Elham Entezari 1
Mohammad Jalal Kamali, 2
Rahman Jalali Javaran 3
Hojat Talebi 3

1 Department of Public Administration, Ke.C., Islamic Azad University, Kerman, Iran.

2 Assistant Professor, Department of Management, Faculty of Literature and Humanities, Kerman Branch, Islamic Azad University of Kerman, Iran

3 Department of Public Management, Ke.C., Islamic Azad University, Kerman, Iran

https://doi.org/10.22034/jnamm.2026.590264.1330
Abstract
The objective of this study is to empirically test the Emotional Capital Model at Bank Saderat in Kerman province using a structural equation modeling (SEM) approach. In terms of purpose, this is an applied research study; in terms of methodology, it is quantitative and follows a descriptive-correlational design. The statistical population consists of 384 employees of Bank Saderat in Kerman province. Given the finite nature of the population, a census approach was employed, with all members selected via simple random sampling. The data collection tool was a questionnaire, with validity and reliability confirmed at 0.62 and 0.94, respectively. For data analysis, structural equation modeling (SEM) was performed using SmartPLS 3 software.The findings indicate that the emotional capital of Bank Saderat employees in Kerman province is a coherent, multidimensional construct that can be effectively explained within the framework of an SEM model. The analysis confirms a favorable fit for the conceptual model and reveals significant relationships among the dimensions of emotional capital. Specifically, components such as emotional awareness, emotional regulation, empathy, emotional self-efficacy, and the quality of emotional relationships play a decisive role in explaining the emotional capital of the employees. Furthermore, the model exhibits a strong goodness-of-fit (0.50), and all factor loadings exceed 0.40, demonstrating the validity and suitability of the proposed model.

Keywords

Emotional Capital
Emotional Awareness
Emotion Regulation
Empathy
Emotional Self-efficacy
Structural Equation Modeling
Subjects

  • Receive Date 06 July 2026
  • Revise Date 18 August 2026
  • Accept Date 10 September 2026

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