نوع مقاله : مقاله پژوهشی( کیفی )
نویسندگان
1 گروه مدیریت دولتی، واحد بین المللی کیش، دانشگاه آزاد اسلامی، کیش، ایران.
2 گروه مدیریت، واحد تهران شرق، دانشگاه آزاد اسلامی، تهران، ایران
3 گروه مدیریت بازرگانی،واحد شهر قدس، دانشگاه آزاد اسلامی، شهر قدس، ایران
کلیدواژهها
موضوعات
عنوان مقاله English
نویسندگان English
The findings of the study indicate that knowledge management in organizations consists of an interconnected continuum of dimensions. Intelligent knowledge infrastructures—comprising flexible infrastructures, intelligent accessibility, system simplicity, and automated organizational knowledge storage—form the foundation upon which effective knowledge processes develop. Building on this base, knowledge empowerment emerges through individual knowledge sharing, voluntary participation, and collective knowledge exchange, enabling employees to actively contribute to organizational learning.This empowerment leads to internal value creation, where employees’ knowledge is practically applied, and organizational decision-making benefits from the analysis and insights derived from their expertise. Simultaneously, external value creation occurs through the acquisition of knowledge and learning from customers’ experiences, allowing the organization to expand and refine its knowledge base beyond internal boundaries.Supporting this entire continuum is a comprehensive knowledge support system that includes managerial backing, strategic guidance, and the establishment of trust and psychological safety. Finally, a strong knowledge culture—shaped through learning during work, valuing knowledge acquisition, sustaining knowledge management practices, and internalizing knowledge-oriented behaviors—creates an environment in which knowledge flows continuously and contributes to the organization’s long-term development.
کلیدواژهها English
